How do I contact the support team?

There are two ways to get in touch: click the live chat button in the bottom-right corner of any page on the site for immediate help, or send an email to support@jeepbus.cam. Both channels are available in Bengali and the service runs 24 hours a day, 7 days a week.

For ages 21 and above

jeep bus Responsible Gaming

When gaming crosses the line from entertainment into a problem, taking the right step at the right time is the sensible thing to do. jeep bus believes that safe and controlled play is the foundation of genuine enjoyment.

Self-Exclusion Session Limit 24/7 Support

Our Commitment

jeep bus is an entertainment platform. It offers slots, live casino, and sports betting, but we always want our members to treat gaming as entertainment — not as a source of income or a way to relieve stress. Our Terms and Conditions clearly state that this site is for persons aged 21 and above only.

Playing responsibly means staying in control of your budget and time, not chasing losses, and putting your relationships with family and loved ones first. To learn more about all jeep bus features and terms, read our About Us page.

We know that gaming addiction can be a serious problem. That is why jeep bus provides its members with a range of control tools so you can decide for yourself how much you play, how much you spend, and when to take a break.

Control Tools

Use the tools below to set your own gaming limits. For any issue, reach out to our 24/7 live chat.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; raising it requires a set waiting period.

Session Time Limit

Decide in advance how long you will play in one sitting. When the time is up, the system will automatically log you out and send you a notification.

Loss Limit

Set in advance how much you are willing to lose within a given period. As soon as the limit is reached, betting will be temporarily suspended.

Cooling-Off Period

If you feel you need a break, temporarily suspend your account for anywhere between 24 hours and 30 days. During this time, neither logging in nor placing bets will be possible.

Self-Exclusion

If you want to stay away from gaming for an extended period, choose self-exclusion. Your account can be closed completely for any duration from 6 months to permanently.

Support Team

Contact our 24/7 live chat to activate any tool or get advice. Our team assists in both Bengali and English.

Warning Signs

Gaming addiction often develops gradually. If any of the following situations appear in your life, you need to act quickly.

You keep returning to gaming to try to recover lost money and place larger bets each time.

You are lying to family or friends about your gaming, or hiding it from them.

You are betting with money meant for bills, food, or other essential expenses.

You feel restless or stressed when you try to stop gaming.

You are prioritising gaming over work, studies, or family responsibilities.

You are borrowing money or taking loans to fund your gaming.

You are turning to gaming to escape loneliness, anxiety, or depression.

You keep returning to gaming even after quitting, unable to stick to your decision.

Be Honest with Yourself

If any of the above applies to you, do not wait — talk to us or someone you trust. It is not a sign of weakness; asking for help is the right step. Visit our FAQ page for more answers on responsible gaming.

Where to Get Help

You do not have to face the problem alone. Help is always close by.

jeep bus Live Chat

Our 24/7 live chat support team is always ready. Any time of night or on holidays — chat in Bengali and get a response right away. If you need help with account restrictions or self-exclusion, just let us know directly.

Email Support

If you want to write in detail at your own pace, contact our support email: [email protected] — you can write in Bengali or English and will receive a prompt reply.

Family and Loved Ones

Talk openly with the people close to you. The support of family is the most powerful tool for overcoming addiction. Take them into your confidence — they are your closest source of strength.

Professional Counselling

Gaming addiction is a mental health issue. Bangladesh has various mental health service centres and counsellors who specialise in these problems. Contact the mental health department of a government hospital or a private counselling centre — recovery with professional support is possible.

Support Groups

Hearing the stories and experiences of others who have overcome the same problem can give you great courage. Joining a support group will show you that you are not alone. Local mental health organisations run these kinds of groups.

Tips for Safe Gaming

Do

Set a budget before you play and stick to it.
Play for entertainment only — do not treat it as a source of income.
Take regular breaks and spend time on other hobbies.
Make decisions with a clear and calm head — avoid playing when you are tired or feeling low.
Accept losses as normal; do not place more bets to try to win them back.
Read our Privacy Policy and keep your information secure.

Don't

Never bet with borrowed money or funds set aside for bills and essentials.
Do not play under the influence of alcohol or other substances.
Do not place larger bets to "make up" for losses — it only makes things worse.
Do not play using a minor's or another person's account.
Do not treat gaming as a solution to personal problems.
Do not play for long stretches without a break — both your body and mind need rest.

Frequently Asked Questions

To activate self-exclusion, contact our 24/7 live chat or send a request to our support email. Once your identity is verified, your account will be closed for the period you choose (6 months, 1 year, or permanently). Self-exclusion cannot be reversed before the chosen period ends.

Yes, there is a difference. Lowering a limit takes effect immediately. However, a request to raise a limit only takes effect after a set waiting period (cooling period). This process protects you from impulsive decisions made in the heat of the moment.

The account holder must make the self-exclusion request. However, if a family member is concerned, they can accompany the member and contact our support team together. Our team will guide them and explain all available options.

Yes, your account balance remains completely safe during a cooling-off or self-exclusion period. Once the break ends, or if you contact the support team to request a withdrawal, you will receive the necessary assistance.

jeep bus verifies age when an account is created. Providing false information during registration will result in the account being closed and the balance may be forfeited. If children or teenagers are in your household, keep your login details private and use parental controls on your devices.

There are two ways to get in touch: click the live chat button in the bottom-right corner of any page on the site for immediate help, or send an email to [email protected]. Both channels are available in Bengali and the service runs 24 hours a day, 7 days a week.