jeep bus Privacy Policy

1 Introduction and Scope of Policy

jeep bus is an online gaming and betting platform operated for Bangladeshi users. This privacy policy sets out what types of information we collect, how we store and use it, and the circumstances under which it may be shared with third parties.

This policy applies equally to the jeepbus.cam website, the mobile app, and any related digital services. By creating an account on the platform, you are considered to have accepted this privacy policy. To learn about the overall terms of our services, please read the Terms and Conditions.

No person under the age of 21 may knowingly use our platform, and we do not knowingly collect information from minors.

2 What Information We Collect

2.1 Registration and Identity Information

When creating an account, jeep bus collects the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Transaction Information

Financial information required for deposits and withdrawals is collected. For transactions via bKash, Nagad, Rocket, or bank transfer, the relevant mobile banking number or bank account details are stored securely. Full card numbers or banking passwords are never stored.

2.3 Device and Usage Information

Some technical information is automatically collected while using the website and app:

• IP address and device type
• Browser type and operating system
• Time spent on the site and pages visited
• Cookie and local storage data
• Game play history and betting activity

3 Purpose of Data Collection

jeep bus uses your information for the following purposes:

3.1 Account Management

Your information is used to verify your identity, keep your account secure, and ensure uninterrupted service. This information is needed for login verification (OTP), password recovery, and detecting suspicious activity.

3.2 Transaction Processing

Collected financial information is used to correctly process your deposit and withdrawal requests and to prevent financial fraud.

3.3 Service Improvement

User experience is analysed to improve the platform's performance and game selection. Relevant content may be shown based on your preferred games or betting patterns.

3.4 Customer Support

When providing assistance via 24/7 live chat or email, your information helps resolve issues quickly. Our customer support team serves in both Bengali and English.

3.5 Ensuring Responsible Gaming

Gaming history may be reviewed to identify problematic gambling patterns and take necessary action in accordance with our Responsible Gaming Policy.

4 Sharing Information with Third Parties

jeep bus never sells your personal information to third parties for commercial purposes. However, information may be shared with specific third parties in the following circumstances:

4.1 Technology and Service Partners

Only the necessary information is shared with technology providers required for game operation, payment processing, and platform management. These partners are required to uphold the same privacy standards as jeep bus.

4.2 Legal Obligations

Required information may be provided in response to court orders, government investigations, or demands from authorities under applicable law.

4.3 Fraud Prevention

Necessary information may be shared with relevant authorities or financial institutions to prevent financial fraud or money laundering.

5 Cookies and Tracking Technologies

The jeep bus website and app use cookies and similar technologies. Cookies are small data files stored on your device that improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and operating the platform's core functions. They cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to monitor and improve site usage. These cookies can be disabled from browser settings, though some features may become limited as a result.

5.3 Preference Cookies

These cookies are used to remember your language selection, theme preference, and display settings, saving you the trouble of setting them up each time.

6 Data Security Measures

jeep bus has put in place multiple technical and organisational measures to protect your information:

• SSL Encryption: All data sent to and received from the platform is secured through SSL encryption.
• Two-Factor Verification: OTP verification is used when accessing your account.
• Restricted Access: Only authorised staff can view user information, and only when necessary to provide the service.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.
• Data Backup: Regular backups of data are stored in a secure environment.

However, some inherent risk exists in transferring information over the internet, and we cannot guarantee 100% security. Keeping your account password confidential is your own responsibility.

7 Data Retention Period

jeep bus retains your information for as long as it is needed to provide the service or as required to meet legal obligations.

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, financial transaction records may be kept for a specified period as required by law.
• Some information may be retained for an extended period for fraud prevention and security purposes.
• Analytical data may be kept for a longer period in anonymised form.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

If you wish to see what information we hold about you, please contact the support team. After verification, the relevant information will be provided.

8.2 Right to Correct Information

If your account contains incorrect information, you may request a correction. General information can be updated directly from profile settings; changes to identity information require following a verification process.

8.3 Right to Close Account

You may request to close your account at any time. However, if there are ongoing transactions or legal obligations, the account will be closed after those are resolved.

8.4 Right to Withdraw from Marketing Communications

If you no longer wish to receive promotional messages or offers, you can turn them off from account settings or through the support team.

9 Minor Users and Age Restrictions

jeep bus services are for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration, and we reserve the right to suspend an account if a discrepancy is found during verification.

If we become aware that a minor has used our platform, all their information will be deleted immediately and the account will be closed.

10 Changes to the Policy

jeep bus may update this privacy policy if the scope of services or legal requirements change. For significant changes, you will be notified via your registered email address or through a notice on the platform.

Continued use of the platform after any changes means you are considered to have accepted the updated policy. For answers to frequently asked questions about our overall services, visit the FAQ section.

11 Contact and Complaints

For any privacy-related questions, concerns, or requests, please contact our support team: